Help
How can we help?
Questions, problems or ideas — a real person reads every message. We usually reply within a few days.
Email support support@trekly.travelReport a problem
The quickest way is in the app: Settings → Report a Problem. It opens an email with your app version and device details already filled in.
If you can't open the app, email support@trekly.travel and include:
- What happened, and what you expected to happen
- The steps that lead to the problem
- Screenshots or a screen recording, if you can
- Your phone model, iOS version and Trekly version (Settings → About)
Please don't include your password in any message. We'll never ask for it.
Common questions
I didn't get my verification or password-reset code
Check your spam or junk folder, and make sure you typed your email address correctly. Codes can take a minute or two to arrive. If it still hasn't come, go back and request a new code.
I forgot my password
On the sign-in screen, choose the option to reset your password. We'll email you a code to set a new one. If you signed up with Apple or Google, sign in with that option instead — there's no separate Trekly password.
How do I add a past trip?
From your Profile, add a trip and choose the city, dates, ratings, notes and an optional cover photo. Trips with several destinations are supported. You can edit or delete any trip later.
How does "Find trips from photos" work?
From your Profile, tap "Find from photos" and allow photo access. Trekly looks at when and where your photos were taken and suggests trips you can confirm or dismiss. The scan runs on your phone — your photos are never uploaded, and only the trips you confirm are saved.
How do personalized itineraries work?
Choose your destinations and dates, then your pace, interests and any special requests. Trekly creates a day-by-day plan, shaped by the trips you've already logged. You can save it, start it as your current trip, tick off activities, add notes, and finish it into your travel history.
What's the difference between Tourist and Local Vibes?
Every city has two ready-made itineraries. Tourist covers the highlights and classic sights. Local Vibes focuses on the neighborhoods, cafés and everyday places residents enjoy.
Is the visa and entry information reliable?
It's generated by AI as a helpful starting point, and it can be wrong or out of date. Always confirm entry requirements with the official government website of your destination before you travel.
How do I change or remove photo access?
Open your iPhone's Settings → Trekly → Photos, and choose the level of access you're comfortable with. You can also find photo access in Trekly's Settings.
How do I change my name, interests or profile photo?
Go to Settings → Edit Profile. Your travel interests are under Settings as well.
How do I get a copy of my data?
Go to Settings → Download my data. Trekly creates a file with your account, profile, trips and itineraries that you can save or share.
How do I delete my account?
Go to Settings → Delete Account. You'll find full instructions, including what gets deleted, on our account deletion page.
Is Trekly free?
Yes. Trekly is free, with no ads and no in-app purchases.
Other contacts
- Privacy questions and data requests: privacy@trekly.travel
- Feedback, partnerships and everything else: hello@trekly.travel